I've bought a pattern or video and it's not appearing in My Account
Try logging out and logging back in. If the issue persists then please email firstname.lastname@example.org
Printing your patterns and instructions
Before printing, check the Print dialog box – it is important that in the field next to the words you have selected "None" to ensure your design/templates print out at 100%.
My online video takes a while to load and start playing
Our video player uses advanced streaming technology that selects the best quality based on your internet speed. If your Internet speed is slow then it may take more time for the video to buffer and play.
You can also try re-starting your modem.
If the issue persists please email us at email@example.com
What quality does your online video play?
Our video player encodes video and presents the best version based on your Internet speed and screen size.
These streams are 216p, 270p, 360p, 540p, 768p, 960p and 1080p (HD quality).
Can I offer my designs and patterns on Cosy PROJECT?
If you have amazing patterns you would like to sell on Cosy PROJECT please email us at firstname.lastname@example.org
Why does Cosy PROJECT have advertising?
Before we created Cosy PROJECT we spoke with thousands of our customers and based on their feedback we decided to provide relevant product advertising that relates to your chosen craft. Our advertisers love craft as much as you do!
If you would like to advertise with us please email email@example.com.
Does advertising appear in online classes?
No, there is no advertising in our online classes.
What currency will I be charged in?
All purchases on Cosy PROJECT are charged in Australian Dollar (AUD). We include some major currencies to indicate the cost in your local currency.
Simply select your local currency in the drop down in the top right of our website.
What is your returns policy?
Our returns policy can be found here.